Sara, our virtual assistant Sara, our virtual assistant

She speeds up your paperwork and resolves any doubts you have about the services and products that Coomeva Medicina Prepagada offers you.

She helps process your documents and answers questions you may have about the services and products of Coomeva Private Healthcare.

Advisor:  Jairo Bravo, national information technology services director, Coomeva Healthcare Sector

Twenty-four hours a day, seven days a week, Sara is available to help you with your needs. Sara is our new virtual assistant, and you can contact her through Facebook Messenger or through the Coomeva Private Healthcare website.

You can ask her different questions about our plans and programs, coverage, services and about how to process documents. You can also ask her how to access our medical directory, with the most recent updates, or how to get to our closest point of service. You can do all of this from the comfort of your own home, or from wherever you are, with the ease of a click and without the need to stand in line or to have to go anywhere physically.

This new channel of service is part of the different digital strategies that Coomeva Private Healthcare provides to all of our users to make their lives easier and improve their experience with our services.

Its main benefits include:

  • 24-hour customer service
  • Faster processing of documentation
  • Answers to questions
  • Updated information about our products and services

To talk with Sara, go to 

You can find her in the lower right corner of our webpage. On Facebook Messenger, you can find her as “Sara – Coomeva Private Healthcare Virtual Assistant.” Open the tab and tell her what you need help with.

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